Previous incidents

Resolved – Falls GradeBook Performance

The slowness impacting Falls GradeBook has been resolved, and the system has returned to normal performance.

NEOnet worked with Frontline to identify and address the issue. Users should no longer experience slower-than-normal performance.

Thank you for your patience while we worked to resolve this issue.

The issue impacting DASL/ProgressBook Student Information System has been resolved, and services have been restored.

Our team will continue to monitor the environment to ensure stability.

Should you still be experiencing a problem, please contact NEOnet as soon as possible.

Thank you for your patience while we worked to resolve this issue.

USxS Application Service Restored

Status: Resolved

The issue affecting the MCOECN hosting cluster has stopped, and additional worker nodes have been added to the cluster. USxS applications have returned to normal operation.

A small number of applications did not restart correctly during the recovery process. MCOECN is working to bring those remaining services back online, and they are expected to be available shortly.

The hosting team continues to investigate the **root cau...

Resolved – Concord Region

The temporary service disruption was caused by maintenance being performed by our fiber provider in the Concord region.

The incident has been resolved, and service has been fully restored. We appreciate your patience during the disruption.

The issue impacting externally hosted applications using NEOnet Login has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

NEOnet LMS recovered.

The issue impacting USxS has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

The issue impacting eFP Report Generation has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.

Root Cause: PowerSchool identified the cause as the server needing additional space and was able to address it within about 15 minutes of it being reported.

The issue impacting MiniOrange SMS/OTP codes has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue.