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Resolved

Network Connectivity Issues

Sep 2, 2026 at 1:59pm UTC
Affected services
NEOnet ISP - PR
NEOnet ISP - DR

Resolved
Sep 2, 2026 at 3:22pm UTC

Resolved – Network Connectivity

This morning's network connectivity disruption was caused by a DDoS attack targeting one of our customers, which resulted in a broader impact to network services.

Our team worked with our DDoS mitigation hardware support team to identify the cause and tune our protection policies to better mitigate similar attacks in the future.

Services have remained stable since the initial disruption, and we consider this incident resolved.

If you have any questions or concerns, please don't hesitate to reach out.

Updated
Sep 2, 2026 at 2:59pm UTC

Connectivity Stable – Investigation Ongoing

Network connectivity has remained stable since the initial disruption, and services are currently operating normally.

Our team is continuing to investigate the root cause of the issue and will continue monitoring connectivity to ensure stability. Additional updates will be provided as more information becomes available.

Updated
Sep 2, 2026 at 2:09pm UTC

Update

Services appear to be stable at this time, and we have not observed any additional connectivity disruptions. Our team continues to investigate the issue and work to identify the root cause.

We will provide additional updates as more information becomes available.

Created
Sep 2, 2026 at 1:59pm UTC

Network Connectivity Issues

NEOnet is currently experiencing a network connectivity issue impacting internet access and related services. Our team is actively investigating the issue and working toward resolution.

Updates will be provided at regular intervals, and a final notification will be sent once service has been fully restored.