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Resolved

Firewall Migration

Aug 8, 2026 at 12:30pm UTC  –  Aug 8, 2026 at 5:00pm UTC
Affected services
NEOnet Public Website
NEOnet Service Desk (Halo) (Help)
NEOnet Secure Files
NEOnet LMS
NEOnet ISP - PR
NEOnet ISP - DR
NEOnet - ISP - PR
NEOnet - ISP - DR
NEOnet - VPN

Resolved
Aug 8, 2026 at 5:00pm UTC

Maintenance ended

Created
Aug 8, 2026 at 12:30pm UTC

In an ongoing effort to improve the security and reliability of our network, we will be migrating to a new firewall. The cutover is scheduled to begin at 8:30 AM on Saturday, August 8th. Given the amount of preparation we are putting into the migration, we expect the actual traffic interruption to be brief; however, because this is a major infrastructure change, we are scheduling a four-hour maintenance window to allow time to address any unforeseen issues. During the cutover, there will be a complete interruption of network traffic. Our goal is to complete the work and restore service as quickly as possible, and keep the outage as brief as possible.