Incidents and maintenance reported on status page for NEOnet https://status.neonet.org/ https://d1lppblt9t2x15.cloudfront.net/logos/8e48c000a180ef338bd60587f0ff186a.png https://status.neonet.org/ en https://status.neonet.org/incident/1078758 Thu, 01 Oct 2026 00:13:29 -0000 https://status.neonet.org/incident/1078758#5b83f4f9c0e2c5f44ccc85384e87253656ad2ef926c447467497a0de457c60eb Incident NEOnet Accss Portal recovered. https://status.neonet.org/incident/1078758 Thu, 01 Oct 2026 00:10:24 -0000 https://status.neonet.org/incident/1078758#1ec2d130f9870838901a69be4a9bed8036fefea93bf0d0a0061c304a38ba19dd Incident NEOnet Accss Portal went down. https://status.neonet.org/incident/1074143 Sat, 26 Sep 2026 00:53:08 -0000 https://status.neonet.org/incident/1074143#d3d5bd959dc061ce7691db8ddb0a9e1b46571235023328f86062ebb75e9e8d97 Incident NEOnet Accss Portal recovered. https://status.neonet.org/incident/1074143 Fri, 25 Sep 2026 22:10:14 -0000 https://status.neonet.org/incident/1074143#31979d78dff920e6eb002492d9c2b021d8600034fac2ad55249830478756582c Incident NEOnet Accss Portal went down. https://status.neonet.org/incident/1050598 Fri, 04 Sep 2026 13:19:00 -0000 https://status.neonet.org/incident/1050598#6be1c8c90d91c1019b31975ce3b06f1af48e409071129c3a93772a3453cf193c Incident The issue with SMS OTP in Mini Orange has been resolved. Thank you for your patience while we worked to correct this. https://status.neonet.org/incident/1050598 Fri, 04 Sep 2026 11:51:00 -0000 https://status.neonet.org/incident/1050598#4a8abe1bc4ba7fd5a0a64d123bacf5e3ebd9429fb0d4b978b6d309651407ef95 Incident We are troubleshooting delivery issues with all SMS OTP. We will follow up once the issue has been identified. https://status.neonet.org/incident/1047066 Wed, 02 Sep 2026 15:22:00 -0000 https://status.neonet.org/incident/1047066#0cebbe9344b08a6d7b9ecfb5ca9057a0b57915c8ac5afe8c17021f8ceda32ec7 Incident ## Resolved – Network Connectivity This morning's network connectivity disruption was caused by a **DDoS attack targeting one of our customers**, which resulted in a broader impact to network services. Our team worked with our DDoS mitigation hardware support team to identify the cause and tune our protection policies to better mitigate similar attacks in the future. Services have remained **stable since the initial disruption**, and we consider this incident resolved. If you have any questions or concerns, please don't hesitate to reach out. https://status.neonet.org/incident/1047066 Wed, 02 Sep 2026 14:59:00 -0000 https://status.neonet.org/incident/1047066#7220c215b511078335390ff2d35b8c87a46f8d35baf56aaa2af5be5b6abc0563 Incident ## Connectivity Stable – Investigation Ongoing Network connectivity has remained **stable since the initial disruption**, and services are currently operating normally. Our team is continuing to investigate the **root cause** of the issue and will continue monitoring connectivity to ensure stability. Additional updates will be provided as more information becomes available. https://status.neonet.org/incident/1047066 Wed, 02 Sep 2026 14:09:00 -0000 https://status.neonet.org/incident/1047066#590425fba11352416afc5ad46ef6c71a38a3e76d856a19ef6b5023d4918e5ebe Incident ## Update Services appear to be **stable at this time**, and we have not observed any additional connectivity disruptions. Our team continues to investigate the issue and work to identify the root cause. We will provide additional updates as more information becomes available. https://status.neonet.org/incident/1047066 Wed, 02 Sep 2026 13:59:00 -0000 https://status.neonet.org/incident/1047066#7334e84d8bae1c0429823c9a141eda85485d9df189f490a6dbac9b66f4acde47 Incident ## Network Connectivity Issues NEOnet is currently experiencing a **network connectivity issue** impacting internet access and related services. Our team is actively investigating the issue and working toward resolution. Updates will be provided at regular intervals, and a final notification will be sent once service has been fully restored. https://status.neonet.org/incident/1023373 Thu, 20 Aug 2026 14:45:00 -0000 https://status.neonet.org/incident/1023373#0ca4590cc7d22e97f9383d082b32e3b48a5775339bfe20d4584b1528b1967976 Incident ## Resolved – Falls GradeBook Performance The **slowness impacting Falls GradeBook has been resolved**, and the system has returned to normal performance. NEOnet worked with **Frontline** to identify and address the issue. Users should no longer experience slower-than-normal performance. Thank you for your patience while we worked to resolve this issue. https://status.neonet.org/incident/1023373 Thu, 20 Aug 2026 12:15:00 -0000 https://status.neonet.org/incident/1023373#ad37f824abf05059dfbe8b532fc30a2debb7ecbd3dc34e1e2e52127fb531a3c7 Incident NEOnet is currently experiencing **slowness impacting Falls GradeBook**. The system remains functional, but users may experience slower-than-normal performance. Our team is actively working with **Frontline** to identify the cause and work toward a resolution. A final notice will be sent once normal performance has been restored. https://status.neonet.org/incident/1021287 Wed, 19 Aug 2026 13:20:00 -0000 https://status.neonet.org/incident/1021287#959450579129fb7eb804870506f71c522155fd9d93b855260def2b7ebe5425f9 Incident The issue impacting **DASL/ProgressBook Student Information System** has been resolved, and services have been restored. Our team will continue to monitor the environment to ensure stability. Should you still be experiencing a problem, please contact **NEOnet** as soon as possible. Thank you for your patience while we worked to resolve this issue. https://status.neonet.org/incident/1021287 Wed, 19 Aug 2026 12:35:00 -0000 https://status.neonet.org/incident/1021287#bec1f83524eab7ca697328ad756cb22c326174ab807b3c8e094248ad20fe717e Incident NEOnet is currently experiencing an issue impacting DASL/ProgressBook Student Information System. Our team is actively working toward resolution. Updates will be provided at regular intervals, and a final notice will be sent once service is restored. https://status.neonet.org/incident/1009759 Wed, 12 Aug 2026 12:30:00 -0000 https://status.neonet.org/incident/1009759#2e86daa04543cff6899d364c14fe15e482a6090c5d64f401013149b7e8558af4 Incident ## USxS Application Service Restored **Status: Resolved** The issue affecting the **MCOECN hosting cluster** has stopped, and additional worker nodes have been added to the cluster. **USxS applications have returned to normal operation.** A small number of applications did not restart correctly during the recovery process. MCOECN is working to bring those remaining services back online, and they are expected to be available shortly. The hosting team continues to investigate the **root cause** of the cluster issue to help prevent a recurrence. We will close this incident and provide additional communication if further service impacts occur. https://status.neonet.org/incident/1009759 Wed, 12 Aug 2026 05:15:00 -0000 https://status.neonet.org/incident/1009759#4928b8f7f1b0c99df89b9247423fd3a8f9a6f9f360f9fe685f0bf93b19f4e96b Incident ## USxS Application Service Disruption **Status: Investigating** We are currently experiencing issues with **USxS applications** due to an ongoing issue affecting the **MCOECN hosting cluster**. The hosting provider has identified unexpected activity within the cluster that is causing application worker nodes to be replaced. As these nodes are rebuilt, affected applications are gradually returning to service. During this time, users may experience: - Slow application performance - Intermittent errors - Temporary application unavailability MCOECN is actively investigating the underlying cause and is engaging **VMware Support** for additional assistance. We will continue to monitor the situation and provide updates as more information becomes available. https://status.neonet.org/incident/1004852 Fri, 07 Aug 2026 19:54:00 -0000 https://status.neonet.org/incident/1004852#f3d97afb0c710e9f77ad0edf5395319e53a2abca6b001a3fd761ef2e7937455b Incident ## Resolved – Concord Region The temporary service disruption was caused by **maintenance being performed by our fiber provider** in the Concord region. The incident has been **resolved**, and service has been fully restored. We appreciate your patience during the disruption. https://status.neonet.org/incident/1004852 Fri, 07 Aug 2026 19:21:00 -0000 https://status.neonet.org/incident/1004852#638558f80453ef8d3b3e4f3eda0299f674ce611f7a24385594d2e6902036b15f Incident ## Degraded Service – Concord Region We are currently experiencing **intermittent connectivity issues** affecting multiple circuits, primarily impacting schools in our **Concord region**. Several circuits are intermittently going up and down, resulting in periods of network connectivity loss. Our team is **actively investigating** the cause of the issue. We will provide an update as soon as additional information becomes available. https://status.neonet.org/maintenance/998795 Thu, 06 Aug 2026 21:30:02 -0000 https://status.neonet.org/incident/998795#b985d7f408afe24c1d2848b632e0770706c2631b54a38970712cf38224e84e79 Maintenance ## MCOECN Scheduled Network Infrastructure Maintenance **Maintenance Window:** Thursday, August 6, 9:00 PM – 12:00 AM (ET) MCOECN has scheduled maintenance on its core network infrastructure during the maintenance window listed above. During this time, MCOECN Datacenter staff will apply operating system patches and firmware updates to core network switches. These updates are part of routine maintenance to ensure the environment remains current with the latest software versions and security patches. No service interruptions are expected. However, there may be one or two brief interruptions (approximately one minute each) to network connectivity while core routers reboot and network routing transitions to redundant infrastructure. Because NEOnet hosts several services within the MCOECN datacenter, customers may experience brief impacts to the following services during the maintenance window: - State Software - eFinancePlus - ProgressBook - INFOhio If any unexpected issues occur during the maintenance window, MCOECN will work to restore services as quickly as possible. NEOnet will monitor the maintenance and provide updates on this status page if any service impacts are observed. https://status.neonet.org/maintenance/998245 Thu, 06 Aug 2026 13:51:41 -0000 https://status.neonet.org/incident/998245#4de3df5a6240f95c3aa0f46f92132e5d60f5e230587687f7f2d6836d5d9e1900 Maintenance In an ongoing effort to improve the security and reliability of our network, we will be migrating to a new firewall. The cutover is scheduled to begin at 8:30 AM on Saturday, August 8th. Given the amount of preparation we are putting into the migration, we expect the actual traffic interruption to be brief; however, because this is a major infrastructure change, we are scheduling a four-hour maintenance window to allow time to address any unforeseen issues. During the cutover, there will be a complete interruption of network traffic. Our goal is to complete the work and restore service as quickly as possible, and keep the outage as brief as possible. https://status.neonet.org/maintenance/997322 Thu, 06 Aug 2026 00:00:00 -0000 https://status.neonet.org/incident/997322#9705f75e0e87d36961ef8083c7b12c17b7501dc80c97dc8adccabcac648fedc2 Maintenance We will be performing scheduled maintenance on the Access Portal to implement enhancements and apply system updates. During this maintenance period, the Access Portal will likely be unavailable or experience intermittent interruptions. We are working to complete the updates as quickly as possible and restore service promptly. These improvements are intended to enhance the platform's performance, reliability, and security. We appreciate your patience and understanding while this work is being completed. https://status.neonet.org/maintenance/987517 Thu, 30 Jul 2026 20:47:19 -0000 https://status.neonet.org/incident/987517#329176c05c60426d8451904dfff8a5bb6546e5ac6d374971d2f14af9427cf6bd Maintenance ## Scheduled Maintenance: MCOECN Core Network Infrastructure **Status:** 🟡 Scheduled Maintenance The MCOECN will be performing planned maintenance on its core network infrastructure beginning **Thursday, July 30, from 9:00 PM to 12:00 AM EDT**. This maintenance includes firmware and operating system updates to core network switches to ensure the infrastructure remains current with the latest security patches and software releases. ### Expected Impact - No sustained service interruptions are anticipated. - Users may experience **one or two brief network interruptions (approximately one minute each)** while core routers reboot and network traffic transitions to redundant infrastructure. - In the event of an unexpected issue, all MCOECN-hosted services could be affected, including (but not limited to): - State Software - eFinancePlus - ProgressBook / Frontline - INFOhio - Hosted ITC infrastructure ### Additional Information The MCOECN will actively monitor the maintenance and address any unforeseen issues as quickly as possible. A final update will be posted once all maintenance activities have been successfully completed. https://status.neonet.org/incident/973797 Wed, 22 Jul 2026 18:45:00 -0000 https://status.neonet.org/incident/973797#d0bbba6b9e8188aaf72bb50eed3956484d2a0c444354e0f9a74c359826eb48d5 Incident The issue impacting externally hosted applications using NEOnet Login has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue. https://status.neonet.org/incident/973797 Wed, 22 Jul 2026 17:45:00 -0000 https://status.neonet.org/incident/973797#6d1f24b7e3b792df5616970050e4883100f335f0d676345f7b1cd25a39c90c7a Incident NEOnet is currently experiencing an issue impacting externally hosted applications using NEOnet Login. Our team is actively working toward resolution. Updates will be provided at regular intervals, and a final notification will be sent once service is restored. https://status.neonet.org/incident/940914 Wed, 01 Jul 2026 21:37:51 -0000 https://status.neonet.org/incident/940914#f6900121d76a8ea5921096810af962f4037f3830fb83df2dd75abd5ee06546c5 Incident NEOnet LMS recovered. https://status.neonet.org/incident/940914 Wed, 01 Jul 2026 21:33:01 -0000 https://status.neonet.org/incident/940914#310a7c0859c5b5bb317a162bb4aeb5e006a8d6149505876fad5e7d5d64a86408 Incident NEOnet LMS went down. https://status.neonet.org/incident/940914 Wed, 01 Jul 2026 21:18:10 -0000 https://status.neonet.org/incident/940914#4c8e3e98ab5d236d1f2b56ec8f21231ec1ff1ed721e3a0c9e253d724a721da59 Incident NEOnet Public Website recovered. https://status.neonet.org/incident/940914 Wed, 01 Jul 2026 21:17:44 -0000 https://status.neonet.org/incident/940914#4384ca85d0f4dbe947727dab4366718e8037d558fb4ba0cb3a7e7efac914c73f Incident NEOnet LMS recovered. https://status.neonet.org/incident/940914 Wed, 01 Jul 2026 21:09:41 -0000 https://status.neonet.org/incident/940914#5321de6e65e1399a1f71b5a7e499f44d7789f9fbfa7d4cf2e2532eab6d002836 Incident NEOnet Public Website went down. https://status.neonet.org/incident/940914 Wed, 01 Jul 2026 21:08:43 -0000 https://status.neonet.org/incident/940914#b6d083ac1437cadcd00ce967c4930171ff0f99d13ecfd41faabe8abcc539dada Incident NEOnet LMS went down. https://status.neonet.org/incident/935220 Thu, 25 Jun 2026 17:15:00 -0000 https://status.neonet.org/incident/935220#72de4ea45c56452d3923c5e3a9e00b6544cca00898fdf64f14ce959156899f06 Incident The issue impacting USxS has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue. https://status.neonet.org/incident/935220 Thu, 25 Jun 2026 14:51:00 -0000 https://status.neonet.org/incident/935220#385177d3d611dccb52ee13b5d5119ed00084df91685211e43a1afbe69455942c Incident NEOnet has implemented a workaround to help restore access to USxS as quickly as possible. Most districts should now be able to access the system. We are aware that a small number of districts are still experiencing issues. NEOnet is manually updating those databases to complete the restoration process. We will continue to provide updates as additional information becomes available. Thank you for your patience while this issue is being resolved. https://status.neonet.org/incident/935220 Thu, 25 Jun 2026 11:45:00 -0000 https://status.neonet.org/incident/935220#125d37ba9b7836804cefa96986167cc8cff6d414bb5ac34e1fce0a6127e09e47 Incident NEOnet is currently experiencing an issue impacting USxS. Our team is actively working toward resolution. Updates will be provided at regular intervals, and a final notification will be sent once service is restored. https://status.neonet.org/incident/912313 Wed, 03 Jun 2026 16:15:00 -0000 https://status.neonet.org/incident/912313#52d2f3f2a78ea14eca0c1263ba88f2ec0f42ec0d698a909a709392bbae86de2e Incident The issue impacting eFP Report Generation has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue. Root Cause: PowerSchool identified the cause as the server needing additional space and was able to address it within about 15 minutes of it being reported. https://status.neonet.org/incident/912313 Wed, 03 Jun 2026 16:00:00 -0000 https://status.neonet.org/incident/912313#858ffc8ab9e40e42eb1dc7b7f84451836d81145d13c998aaf4b353185f3f5acc Incident NEOnet is currently experiencing an issue impacting eFP report generation. Our team is actively working with the MCOECN toward resolution. https://status.neonet.org/incident/912042 Wed, 03 Jun 2026 14:30:00 -0000 https://status.neonet.org/incident/912042#05a3582602f692372c5a8cfc5a72351ef7f54431caf2abe6263482c6cf8c4868 Incident The issue impacting MiniOrange SMS/OTP codes has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue. https://status.neonet.org/incident/912042 Wed, 03 Jun 2026 10:20:00 -0000 https://status.neonet.org/incident/912042#26095539d4159487cc713696fb0feede44f24cbfc73f752421c543e73710d50b Incident NEOnet is currently experiencing an issue impacting MiniOrange SMS/OTP codes. Our team is actively working toward resolution. Updates will be provided at regular intervals, and a final notification will be sent once service is restored. https://status.neonet.org/incident/908867 Sat, 30 May 2026 17:57:47 -0000 https://status.neonet.org/incident/908867#12315946c18f734e82cbe9e8ad0feb6ddde61558f96c0db7c99d38ea1933108b Incident NEOnet LMS recovered. https://status.neonet.org/incident/908867 Sat, 30 May 2026 17:53:59 -0000 https://status.neonet.org/incident/908867#bc84046650ff56a9bf040c66b2c00f43f914efd363b8a349905ac0d9d2dc1b38 Incident NEOnet Public Website recovered. https://status.neonet.org/incident/908867 Sat, 30 May 2026 17:51:52 -0000 https://status.neonet.org/incident/908867#6946193e3e20d514699f03917aa1f956eec7332083c83634470aef317a68dd5e Incident NEOnet Public Website went down. https://status.neonet.org/incident/908867 Sat, 30 May 2026 17:48:35 -0000 https://status.neonet.org/incident/908867#085deb5dd1960e4957fa2a297501e0a8c321702503e43a7401112de24c39af56 Incident NEOnet LMS went down. https://status.neonet.org/incident/908204 Fri, 29 May 2026 22:12:00 -0000 https://status.neonet.org/incident/908204#39a283c1e6463476ee4ddc572daa993b38d6bcc636c8e95711823984eb89c1de Incident The issue impacting USxS has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue. https://status.neonet.org/incident/908204 Fri, 29 May 2026 20:41:00 -0000 https://status.neonet.org/incident/908204#d66e290cdbb5708ab8996c246d26b894817f2a41378941dd762c5e6f4c515cee Incident NEOnet continues to experience an issue impacting USxS. The MCOECN team is actively working toward resolution. Updates will continue at regular intervals, and a final notification will be set once service is restored. https://status.neonet.org/incident/908204 Fri, 29 May 2026 19:34:00 -0000 https://status.neonet.org/incident/908204#d0e4fc8fc7e6d1ee65c4df7ce4aa6e3a34955fb99772ec18d02a4dbe55bb39a1 Incident NEOnet is currently experiencing an issue impacting USxS. The MCOECN team is actively working toward resolution. Updates will be provided at regular intervals, and a final notification will be set once service is restored. Not all instances are impacted. https://status.neonet.org/incident/908204 Fri, 29 May 2026 16:54:00 -0000 https://status.neonet.org/incident/908204#de35277924f66e46381840abc0f906476442c23d6019a74dc8ea549588608155 Incident The issue impacting USxS has been resolved, and services have been restored. Our team will continue to monitor to ensure stability. Should you still be experiencing a problem please contact NEOnet as soon as possible. Thank you for your patience while we worked to resolve this issue. https://status.neonet.org/incident/908204 Fri, 29 May 2026 16:37:00 -0000 https://status.neonet.org/incident/908204#c1929a8656db05d9d834382b985341abdbf7659804a1159073f04bf4b9aeb6e5 Incident The MCOECN has identified a networking issue between their datacenters that caused some USxS applications to become unreachable. They're currently working on resolving the networking issues and restoring access to the USxS applications. https://status.neonet.org/incident/908204 Fri, 29 May 2026 16:04:00 -0000 https://status.neonet.org/incident/908204#f4e756cc826857c3a25a7472b13958f7fd8429a4d581a064bf4c2a4d87fe177a Incident NEOnet is currently experiencing an issue impacting USxS. Our team is actively working with the MCOECN toward resolution. Only impacting specific districts. https://status.neonet.org/incident/900809 Wed, 20 May 2026 16:56:42 -0000 https://status.neonet.org/incident/900809#176165358c914a342600f1f68cdacb2621e98c30fa75dccf2dba3ba5922a1620 Incident Frontline - Falls Region recovered. https://status.neonet.org/incident/900809 Wed, 20 May 2026 16:55:29 -0000 https://status.neonet.org/incident/900809#99c168e730b4e2ed3bb69d6ac9776bc6ec563ad5d6f5a4860f5912d6ba84a929 Incident Frontline - Falls Region went down. https://status.neonet.org/incident/900809 Wed, 20 May 2026 15:59:44 -0000 https://status.neonet.org/incident/900809#df0b561989301ca72a6830726aba74e643083db77bebe4d4b6eab727750ad7b7 Incident Frontline - Falls Region recovered. https://status.neonet.org/incident/900809 Wed, 20 May 2026 15:49:53 -0000 https://status.neonet.org/incident/900809#e2cd22faea99efa5f5bc39585949b208750f042b1f63b1f4bc63530890f253b7 Incident Frontline - Falls Region went down. https://status.neonet.org/incident/900809 Wed, 20 May 2026 14:20:34 -0000 https://status.neonet.org/incident/900809#80c72be6e713388234f765e006613c28862466cea9c2f954e6a0206b4b18a132 Incident Frontline - Falls Region recovered. https://status.neonet.org/incident/900809 Wed, 20 May 2026 14:13:44 -0000 https://status.neonet.org/incident/900809#3614aa0d74306e71dab29f1391fcd6639f982f9d5562bfb8ff9724468d1b0261 Incident Frontline - Falls Region went down. https://status.neonet.org/incident/891469 Sat, 09 May 2026 02:13:07 -0000 https://status.neonet.org/incident/891469#1f7f97b12e8d10a72f0539002f3dbd562e0c7f6c72dfcd8623a0c6d3b25aa901 Incident NEOnet LMS recovered. https://status.neonet.org/incident/891469 Sat, 09 May 2026 02:09:17 -0000 https://status.neonet.org/incident/891469#ebdb9ecd523af4985891fa178e61c1df269daecb8afbce1ec624a01a790ee97d Incident NEOnet Public Website recovered. https://status.neonet.org/incident/891469 Sat, 09 May 2026 02:08:14 -0000 https://status.neonet.org/incident/891469#80e77f0876a38668c2dafddf3e6450e9ef2c592e18c92c2f1e2fad5b9fcd4afd Incident NEOnet LMS went down. https://status.neonet.org/incident/891469 Sat, 09 May 2026 01:53:03 -0000 https://status.neonet.org/incident/891469#a76e4bbc6762c7db6c6daa16820203c25169da50e53342ecc3784d73ebf43425 Incident NEOnet LMS recovered. https://status.neonet.org/incident/891469 Sat, 09 May 2026 01:36:30 -0000 https://status.neonet.org/incident/891469#781ab7ba072456a405bda797912f50a66400e46379e7d1d1817c0d5a852f54cc Incident NEOnet Public Website went down. https://status.neonet.org/incident/891469 Sat, 09 May 2026 01:33:25 -0000 https://status.neonet.org/incident/891469#ea4a07ff1ad9329879de6ad5b88d1951040dd4f43c1f908982e67890cb7203fa Incident NEOnet LMS went down.